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Our Courses

Innovate Products & Services

Innovation is a term that is heard everywhere in the modern business world and workplace and we all know that it’s the key for businesses to maintain their competitive edge and continued success. But what actually is innovation?

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Customer Service Analysis

Customer expectations are rising rapidly just as mobile phones are evolving from a basic communication device to a gadget that provides a myriad of information, entertainment and lifestyle function. As technology equip customers with greater and quicker ways to interact with your company, it is imperative that a smooth and efficient end-to-end customer experience is in place.

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Service Leadership

Ever wondered how you can better lead your service teams? You will first need to declare service as a top priority. Then, walk the talk. As leaders in the service chain, this is indeed integral, whether you’re trying to sell a product, service or idea. Leaders can’t just tell people to serve. Leaders need to show their teams how to serve. Leaders need to teach their teams why that is so important. In an organisation, the service vision comes alive when leaders live and breathe it too.

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Managing Partnerships

Service partnerships are crucial to the growth of businesses. Whatever your organisation is trying to sell a product, service or idea, it is important to have really strong service partners to better respond to changes in customer needs, desire and expectations.

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Managing Diversity

Today, it is a given that our colleagues are from all walks of life, with varying backgrounds, nationalities, ethnicity, competencies and skill sets. Here, everyone is so diverse from one another that you are always surrounded with various forms of diversity. Whether you are a local or you are coming from another part of the world; whether you speak Spanish or you eat Sushi as your staple food; whether you like to be punctual or you need loud music when working on an urgent timeline, it all represents diversity at different levels and forms. You see diversity when you are dealing with colleagues, vendors, the public, customers or any team or in short with - Any human. Being blind to this is, in essence, a significant pitfall when promoting a service excellence culture.

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Other WSQ Courses

Wizlearn works with Exena Learning Hub, our training partner to offer you a complete and comprehensive range of funded and non funded courses.

Leadership and People Management
Digital Marketing
Office Productivity (MS Office)
I.T Literacy
Soft-skills for the workplace

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Interested to know more or sign up for our courses, contact us at